If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

The biggest event of 2025 in the PC market has been the end of support for Windows 10. It was positioned as the last major release of the Windows operating system, which would be kept updated by ...

On-site and remote service to troubleshoot incidents and requests – determine the cause of malfunctions, and make appropriate corrections or recommend a course of action to resolve the issue.

Sometimes your end users require over-the-shoulder support. Here are a few tips for remotely guiding and troubleshooting client computers in a Windows Server environment. The ability to respond to ...

ALBANY — Not long ago, "smart" was only used to describe new cell phone technology. But this holiday season consumers will be clamoring for a wide range of products billed as "home automation devices, ...