Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

This substation in Newport Beach, California, includes a typical collection of smart grid equipment with settings and configuration profiles that require management. Modern substation automation ...