Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Some costs are easily visible to leaders on the balance ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

Being a leader is relatively easy when everyone gets along. But when the going gets tough, and conflicts arise and escalate, leadership becomes exponentially more difficult. Now, in and of itself, ...