Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

Consumer reporting dominates complaints to the Consumer Financial Protection Bureau (CFPB), according to a new report. The Congressional Research Service (CRS), a nonpartisan shared staff to ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...

Did you know that the Consumer Financial Protection Bureau (CFPB) does not accept complaints against itself? That is what I was told when I tried to make such a complaint, right before being directed ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...

In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.