Introducing robotic process automation solutions to the contact center can help compress wait times, reduce backlogs and free agents to do their best work. The power of excellent customer service ...

Companies are always looking for ways to improve their net promoter scores and increase customer satisfaction. Given the amount of time and investment it takes to acquire new customers, keeping ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, an award-winning leader in digital-first customer engagement software and services, today released its latest whitepaper, Turning the Great Resignation into the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More According to a new study by Replicant and Demand Metric, 95% of contact ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...

Contact centers today must escape the robotic voice and basic chatbots and reach the right resources to deliver personalized and empathetic answers. No matter how many agents you employ, you want to ...

NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a leading enterprise automation software company, today announced an enhanced partnership with qBotica, a Phoenix-based Robotic Process Automation (RPA) ...

VentureBeat presents: AI Unleashed - An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More In 2019, Contact Center AI, a Google Cloud service that ...

UiPath, Inc. engages in the development and provision of a software platform to automate business processes. The firm serves the public, healthcare, telecommunication, finance, and banking industries.

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...