Introducing robotic process automation solutions to the contact center can help compress wait times, reduce backlogs and free agents to do their best work. The power of excellent customer service ...

Brad Beumer, CX & contact center automation lead for UiPath, talks about strategies that bring AI and Robotic Process Automation (RPA) into the contact center. The last two years presented huge ...

It's estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More According to a new study by Replicant and Demand Metric, 95% of contact ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, an award-winning leader in digital-first customer engagement software and services, today released its latest whitepaper, Turning the Great Resignation into the ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a leading enterprise automation software company, today announced an enhanced partnership with qBotica, a Phoenix-based Robotic Process Automation (RPA) ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...