Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

Generative artificial intelligence (AI) has the potential to revolutionize the contact center industry, offering customer service and technical support enhancements that improve efficiency and ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...

“In the past, we used to sell technology. Now, we sell use cases,” says Rocky Grubb, a CDW solution architect team lead for the collaboration practice. Grubb, who manages the CDW presales team for ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

Zoom held its sixth annual analyst conference, Perspectives 2025, on July 16 – 17 in its San Jose headquarters offices. This was the fourth meeting that I attended (either in-person or virtually), as ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When Orlando Magic fans come to their first ...

In what’s being called “The Great Resignation,” where 65% of people are looking for a new job 1, the competition for talent is intense. The pandemic drove a shift in the mindset of how people evaluate ...