Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

MARKHAM, ON, May 6, 2024 /PRNewswire/ - Enghouse Interactive, a global leader in contact center and video technology solutions, is proud to announce a strategic partnership with Voxtron, the premier ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges ...

How To Improve Contact Center CX Without Buying New Tech Your email has been sent Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools ...

LOS ANGELES & RICHARDSON, Texas--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software ...

About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by fast-scaling leaders in insurance, financial services, home services, legal, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When generative AI (GenAI) burst onto the scene with the arrival of ChatGPT, it became ...

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job—which ...

DENVER and SYDNEY, July 7, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...