With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

RingCentral Contact Center offers a feature-rich platform with powerful communication and analytics capabilities, making it a strong contender for businesses seeking a comprehensive contact center ...

& Wayne Rash Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent r Organizations that operate distributed call centers ...

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business. As with other ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...