Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with ...

Airlines worried that duplicated Twitter accounts will defraud customers, respond by shutting down customer support direct messaging on their profiles. Reading time 2 minutes Some European airlines ...

Twitter users who have had the scarlet letter of a checkmark pinned to their profile against their wishes may soon be able to have it removed. They may soon see a page telling them how to cancel the ...

Apple may be making changes to its customer support approach. Starting later this year, customers may no longer be able to get direct support from Apple employees on social media platforms like ...