SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, a leading GenAI Conversation Intelligence platform for contact centers, today unveiled new generative AI capabilities that transform how contact center ...

Walking home one evening, I came to an intersection. A family and a couple were waiting for the light, the family bantering about crossing against the light. “My knees won’t let me go that fast!” the ...

With feelings of isolation exacerbated by a yearslong pandemic, many people view conversation pits as the ultimate symbol of intimacy. By Anna P. Kambhampaty Betcha Dela Cruz-Atabug didn’t want a ...