Digital transformation doesn’t happen by accident. It requires bold strategy, clear design principles and the courage to rethink how work gets done. Over the past two years, I’ve had the privilege of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation.

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Creativity has never been in higher demand, yet agency margins are collapsing. An industry built on the promise of differentiation risks drifting into a sea of sameness, squeezed by automation, ...

Kinetic CX releases a report providing new insights into why so many companies never realise any economic value from CX Organisations that have led their sector and remain leaders in CX take a ...

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