The new version of the IT Infrastructure Library will be made available early next year, promising to offer an easier implementation methodology and better understanding of returns on investments in ...

The new version of the IT Infrastructure Library will be made available early next year, promising to offer an easier implementation methodology and better understanding of returns on investments in ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

Developers of the IT Infrastructure Library plan to publicly release on May 30 the second large revision of the best practice framework. Here are some questions and answers to help explain the role ...

IT Managers will be eager to get their hands on version 3 of ITIL, which is due next month. This will be the first new release since 2000, and a lot of things in IT have changed since Version 2 became ...