FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ...

SAN FRANCISCO--(BUSINESS WIRE)--Businesses are integrating customer data platforms with AI and analytics to personalize customer experiences and drive business success, according to a new report from ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. I always enjoy analyzing year-on-year trends or a good state ...

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG Launches 2025 State of the Customer Experience Report (Graphic: ...

AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

From how much customers are spending per month on AWS, Azure and Google Cloud to how many cloud clients are leveraging MSPs, CRN breaks down the most important takeaways from Flexera’s new 2025 State ...

The voice of the customer (VoC) has long been a crucial determinant of business success. As companies focus more on customer experience, understanding the customer's voice becomes paramount. This is ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Signaling customer overlap, 28% of Shein consumers also shopped at TikTok Shop within the past 12 months ending in February, one of the highest overlaps in apparel, analysis from Earnest Analytics ...

Since the pandemic’s grip on sales at bricks-and-mortar stores began to ease in 2022, sales at Barnes & Noble have grown steadily, CEO James Daunt told PW in an interview in early January. In that ...