Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced the completion of its acquisition of Mattersight Corporation (Nasdaq: MATR). The finalization of this deal brings together the market ...

A Leader in QKS Group’s SPARK Matrix™: Customer Journey Management, 2025. Winner for "Best Personalisation and User Experience Solution" in the FinTech Futures 2025 Banking Tech Awards. A Core ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

KPMG LLP, the U.S. audit, tax and advisory firm, has completed its previously announced acquisition of analytical solutions company Link Analytics LLC, advancing its data and analytics (D&A) ...