This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This collaborative self-service tool is an industry first which empowers ...

STAMFORD, Conn.--(BUSINESS WIRE)--Pitney Bowes Software has been declared a Leader in the Forrester Wave™ for Customer Analytics Solutions, Q4 2012. In Forrester Research, Inc.’s 70-criteria ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Marketing automation and analytics SaaS provider Heap on ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Nice Systems (NASDAQ:NICE +0.9%) is buying Nexidia, a Georgia-based provider of customer interaction analytics software, for $135M in cash. The deal is expected to close in Q1, and be accretive to non ...

Portrait Software, a leader in Customer Interaction Management and Predictive Customer Analytics software today announces the latest addition to its pioneering Customer Interaction Management Suite.