Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Adobe has unveiled a generative AI (genAI) assistant for Adobe Experience Platform (AEP) apps, a conversational interface that the company said would simplify access to customer experience data. The ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date CAMPBELL, Calif.– October 17, 2024 — 8x8, Inc.

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..