Adobe has unveiled a generative AI (genAI) assistant for Adobe Experience Platform (AEP) apps, a conversational interface that the company said would simplify access to customer experience data. The ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program “Whether a contact center has thousands of agents or less than 100, organizations are recognizing that ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

Highly skilled customer service workers found an AI-assistant didn't really help productivity. The study, conducted at an unnamed Fortune 500 firm, was done by researchers at Stanford and MIT. The ...

If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of your business or daily lives. You may be interested in a new video ...

Klarna is a $7 billion “buy now, pay later” startup. On Wednesday, the company said its AI chatbot “is doing the equivalent work of 700 full-time [customer service] agents.” In 2022, the company went ...

eBook How to Make Every Customer Feel Like the Favorite AI-powered personalization for marketers who know one-size-fits-all doesn’t drive results Read now Guide Why Self-Service Keeps Falling Short ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...