Adobe has unveiled a generative AI (genAI) assistant for Adobe Experience Platform (AEP) apps, a conversational interface that the company said would simplify access to customer experience data. The ...

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program “Whether a contact center has thousands of agents or less than 100, organizations are recognizing that ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

Highly skilled customer service workers found an AI-assistant didn't really help productivity. The study, conducted at an unnamed Fortune 500 firm, was done by researchers at Stanford and MIT. The ...

Adobe has entered the generative AI arena -- alongside other tech giants -- to significantly enhance its user experiences. The company's latest advancements, particularly through the Adobe Acrobat AI ...

If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of your business or daily lives. You may be interested in a new video ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date CAMPBELL, Calif.– October 17, 2024 — 8x8, Inc.

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

PALO ALTO, Calif., Jan. 16, 2024 /PRNewswire/ -- Aisera, a pioneer of Generative AI solutions for the enterprise, today announced that Dave Inc. (Nasdaq: DAVE), one of the nation's leading neobanks, ...

eBook How to Make Every Customer Feel Like the Favorite AI-powered personalization for marketers who know one-size-fits-all doesn’t drive results Read now Guide Why Self-Service Keeps Falling Short ...