Cimpress's customer acquisition increased in Q1 due to a focus on value-added products and expanding product breadth. The company's margin expansion outlook is strong as input costs decrease and cost ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

New risks accompany every emerging technology, and this reality is particularly evident with generative AI. Businesses that successfully harness AI will establish a competitive advantage. The benefits ...

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important ...

The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...

Senior customer engagement specialists say the biggest benefit for marketers of collecting customer behavior signal data is improved performance marketing, according to recent research from Acoustic ...

SAN MATEO, Calif.--(BUSINESS WIRE)--SnapLogic, a leader in generative integration, today announced that Aptia, a specialist tech-enabled administration partner for the highly complex space of health, ...

Roll out the red carpet is a phrase you�ll hear me say from time to time, and the carpet I�m referring to is for our customers. This customer-centric approach is the fundamental philosophy of ...

AKRON, Ohio, Jan. 8, 2026 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) announced that the Public Utilities Commission of Ohio (PUCO) has approved a comprehensive settlement agreement that will deliver ...