Cimpress's customer acquisition increased in Q1 due to a focus on value-added products and expanding product breadth. The company's margin expansion outlook is strong as input costs decrease and cost ...

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important ...

Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Senior customer engagement specialists say the biggest benefit for marketers of collecting customer behavior signal data is improved performance marketing, according to recent research from Acoustic ...

Based on the number of current users, the sharing economy is still in its infancy in most countries, and as such, the loyalty of customers needs to be strengthened. By referring to the Triple Bottom ...

Transparency isn’t just a vital aspect of strategic business partnerships — it is also essential when dealing with first-time customers. In a report from NielsenIQ, 81% of food and beverage shoppers ...

Social customer service is no longer a trend, it’s a reality. Google it. Or better yet, log in to Twitter or Facebook and check out how the world’s leading brands are social media savants. Whether you ...

AKRON, Ohio, Jan. 8, 2026 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) announced that the Public Utilities Commission of Ohio (PUCO) has approved a comprehensive settlement agreement that will deliver ...