Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The past few years have tested the flexibility and resiliency of the insurance industry, and ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...

Last week, we talked about creating a great value proposition. But to make that happen, you need to truly understand your ...

BERKELEY, Calif. (KGO) -- A shocking attack at an East Bay Thai restaurant was caught on camera, along with the good Samaritans who jumped in to help save the day. An owner of the restaurant, who ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...

TROY, Mich.: 4 Dec. 2024 — Gas utility customer satisfaction with billing and payment and customer care significantly drop, according to the J.D. Power 2024 Gas Utility Residential Customer ...

Quick responses to quotes and project inquiries help potential customers feel prioritized from the start, and often lead to repeat requests. Offering practical, thoughtful recommendations over ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?

LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that over the years, there have been too many issues with invoicing and customer service hold times. “We all have ...