Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Customers don't care about customer service. At least, not exactly. What they care about is something a little different: They care about the feelings, the results, the impressions, the memories that ...

Have you ever spent time on hold with an airline, a credit card company, or your insurance provider? Of course you have, I bet you’re still humming the tune from that hold music you had to listen to.

Roger Cheng (he/him/his) was the executive editor in charge of CNET News, managing everything from daily breaking news to in-depth investigative packages. Prior to this, he was on the ...

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...

Opinions expressed by Entrepreneur contributors are their own. With the end of the year rapidly approaching, most companies are busy putting the final wrapping on their 2015 fiscal plans and stuffing ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...