Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According to a 2011 American Express ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

MUSCAT -- Winner of three Mazda global awards for customer service, Towell Auto Centre (TAC) has always been known to go that extra mile in ensuring that their employees provide their customers with a ...

The Ministry of Social Development and Family Services have embarked on a training programme to help improve its customer service. Titled "Premium Customer Care - That's how we do things around here", ...

BRADFORD clinical leaders are funding customer care training for GP receptionists to help improve patients’ experiences at surgeries. NHS Bradford City and NHS Bradford Districts clinical ...