Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...

The training process is the beginning of a relationship between management and its customer care representatives. Management must understand the power of quality training. New customer care ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

MUSCAT -- Winner of three Mazda global awards for customer service, Towell Auto Centre (TAC) has always been known to go that extra mile in ensuring that their employees provide their customers with a ...

Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According to a 2011 American Express ...

WE always are in need of services from government offices and it can be a frustrating experience for citizens who need those to get a great service. Personally, I have suffered the same fate and ...

The Ministry of Social Development and Family Services have embarked on a training programme to help improve its customer service. Titled "Premium Customer Care - That's how we do things around here", ...