Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Giga, a San Francisco–based startup that builds voice-based AI agents for companies that need customer support, has raised $61 million in Series A funding led by Redpoint Ventures, with participation ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the 14th consecutive time, Consumer Cellular has earned the J.D. Power Award for ranking #1 among Wireless Value Mobile Virtual Network Operators (VMVNOs) for ...

Ellipsis Health today announced it has launched Sage on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts. This integration empowers Agentforce Health customer ...

Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...