Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

A Dunkin’ customer went on a tirade against a worker at a Missouri location before pointing a gun at her, authorities say. The Rock Hill Police Department said the woman ordered food at Dunkin’ on Feb ...