Dubai: The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints.

As part of Ahlibank's overall customer experience strategy, the bank has introduced a state of the art Complaints Management System to improve response times to customer complaints and the efficiency ...

Kiran Peddireddy and Dishant Banga are adept at utilizing data-driven solutions for resolving business issues, streamlining complaint management, and enhancing compliance. They have demonstrated their ...

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships ...

Lack of an effective complaint management system is one of the more frequent Form 483 observations cited during FDA device establishment inspections. In fact, failure to process complaints in a timely ...

NEW YORK (Reuters) - JPMorgan Chase & Co told employees on Tuesday it is changing its customer complaint system and how staff choose which customers are eligible for certain banking products after the ...

The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...