Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Lululemon says it's temporarily pulling a new style of leggings from its online store in North America after complaints from ...

Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...

New CCTS data shows a 17% surge in complaints against Rogers, Telus, and Bell. Telus cases skyrocketed by 78% as billing and ...

NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements ...

Three of the most budget-friendly airlines in the U.S. generated the highest rate of passenger complaints, an analysis from the U.S. Public Interest Research Group (PIRG) finds. Researchers at PIRG ...

The CCTS is a national, independent watchdog organization designed to help resolve disputes between telecom and TV service ...

Bizarre complaints have emerged about a Sydney bookshop with a one-star rating, after staff allegedly screamed at customers ...