How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” This is especially true for consumer-facing brands in an age when customers rely on reviews and social ...

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

This week UK banks found themselves in a league table that none of them wanted to lead. The UK Financial Services Authority revealed the banks with the most customer complaints with Barclays perched ...

The Telecommunications Industry Ombudsman (TIO) and Exetel have settled their long-running dispute over customer complaints handling, with the ombudsman to trial a new complaints process in response ...

Through its recently-issued Regulation No. 18/POJK.07/2018 ("POJK 18/2018"), the Indonesian Financial Services Authority (the "OJK") now requires financial service companies (pelaku usaha jasa ...

Safaricom has emerged as the benchmark for customer experience in Kenya’s telecommunications sector, according to a new ...