How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

As customer complaints and unreasonable requests are increasing, a consistent framework for handling them is essential for great customer experience. The old adage “the customer is always right,” ...

C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

You can’t please all of the people all of the time, so when you have customers, complaints are almost inevitable. As much as it hurts when someone complains about their business, founders have to take ...

Eleven energy firms have been rapped by Ofgem over how they handle complaints, after the regulator found more than half of customers remain unhappy with how issues have been dealt with. Following its ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...