How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

As customer complaints and unreasonable requests are increasing, a consistent framework for handling them is essential for great customer experience. The old adage “the customer is always right,” ...

The Telecommunications Industry Ombudsman (TIO) and Exetel have settled their long-running dispute over customer complaints handling, with the ombudsman to trial a new complaints process in response ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

The rise of the digital economy has without a doubt led to a staggering rise in customer expectations. Consumers across all sectors are now expecting more, faster and for less, a shift in expectation ...

This week UK banks found themselves in a league table that none of them wanted to lead. The UK Financial Services Authority revealed the banks with the most customer complaints with Barclays perched ...