Contact details are the most crucial part of any business, but a business can only reach its goal if all the required information about prospects are in a single place. Contact management software ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

STAMFORD, Conn., June 06, 2025--(BUSINESS WIRE)--The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

A feature of the Unified IP 7 platform, Aspect Social Media Channel Integration, allows companies to bring social dialogue into the contact center and apply workflow rules, call center performance ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® ...

“The amount of data we are able to get from a coaching perspective is unreal,” said Michelle Grimm, director of consumer operations business support for Fifth Third Bancorp. Fifth Third Bancorp used ...

LAS VEGAS--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced Aspect Via™, a ...

LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering ...

Acquisition Brings A Proven Multi-Channel Cloud Based Service Offering To The Growing Mid-market Sunnyvale, CA based KANA announced on April 24, 2012 it's acquisition of Netherlands based Trinicom, a ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...