Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company ...

Satish Natarajan is CEO and Co-Founder of DispatchTrack, a global leader in last mile delivery technology and customer experience. Blink and you could miss it, but the fact that systems like GPT-4 and ...

Some jobs require face-to-face interaction with others. Unfortunately, this can sometimes lead to bad interactions with customers. This one’s for our customer service, food, and delivery workers; we ...

A food delivery app charged over $34 for instant ramen, leading the customer to call out the markup publicly.

We used customer reviews and our experience with nine food delivery apps to rank some of the biggest names in the industry so ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

In today's rapidly evolving digital landscape, brands face an ever-growing challenge of effectively engaging their customers across multiple platforms and touchpoints. When customers have more options ...

As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking how work gets ...

Anyone who has been involved in the process of managing the delivery of big-and-bulky items such as exercise equipment, large appliances, furniture, construction materials, or medical equipment knows ...

"You've got a mental screw-up in your brain." When a woman placed an order for groceries to be delivered to her house, she certainly did not expect a belligerent man to come with them. The delivery ...