Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. The digital landscape continued its rapid expansion, making it even more crucial to stay ...

With artificial intelligence redefining how consumer-facing products are constructed, the capacity to distill and respond to the voice of the customer has emerged as a hallmark capability for ...

NEW YORK, NY / ACCESS Newswire / January 22, 2026 / Dalet, a leading technology and service provider for media-rich ...

At Qlik Connect 2025, a strategist, an engineer, and a customer offered three grounded perspectives on what it really takes to operationalize AI. From open lakehouses to user trust, their stories show ...

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.

SANTA CLARA, Calif.--(BUSINESS WIRE)--Intel today announced a series of leadership appointments aligned with its focus on strengthening customer relationships and becoming a more engineering-focused ...