The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

Elauwit Connection, Inc. (NASDAQ: ELWT) ("Elauwit" or the "Company"), a national managed services provider of turnkey ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

InteLogix, a global leader in customer experience (CX), government services, and recovery solutions, has announced the completion of its acquisition of Pioneer Customer Experience, LLC ("Pioneer CX"), ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just months after the firm unveiled research indicating customer experience (CX) ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...