Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

In a time when mobile devices are relied on for everything from booking travel to tracking fitness regimens, consumers' expectations are often limited only by their imagination. Globally, mobile phone ...

Endings matter, too. The farewell or final interaction with a customer should be memorable. This will make the end of one journey feel like the beginning of another. Step off the monorail at Magic ...

In the experience economy, AI transformation is forcing organisations to reassess the role of human capital in delivering exceptional customer experiences. Is AI’s value maximised when it reduces ...

The integration of artificial intelligence (AI) in the restaurant industry is reshaping dining experiences and operational efficiencies. From automating kitchen processes to personalizing customer ...

As the telecom industry goes through a period of rapid change—buttressed by economic headwinds, technology changes, and evolving customer expectations—industry leaders are focusing on customer ...

For years, experience management (XM) in quick-service restaurants (QSRs) has focused on transactions: taking orders, resolving complaints, and measuring post-visit satisfaction. But today, that ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving ...