When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions. Today’s top companies rely heavily on human insight to guide their strategies ...

Now more than ever, the global pandemic has focused organizations on keeping existing customers happy, hoping loyal customers will help their businesses stay afloat during these challenging times.

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Phone and chat reps may not be the problem with your customer experience. Every brand want to know how their customer experience stacks up against their competition and their internal goals.

Customer experience and digital transformation live at the intersection of technology, corporate culture, and organizational change. Although technology and data help us understand customers and ...

Knowing how to answer common interview questions and answers when applying for jobs is extremely important. During the process of applying, one of the best yet potentially most intimidating moments is ...

Opinions expressed by Entrepreneur contributors are their own. If the numbers are any indication, you might think chatbots and voice assistants were poised to take over the world. Since the start of ...