STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...

The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

Rising demand for personalized interactions, enhanced customer satisfaction, and data-driven insights drive the Customer Experience Management software market ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience ...

The outbreak of COVID-19 has completely disrupted the tourism sector, & so has weakened the customer experience management market in particularly this sector. PORTLAND, PORTLAND, OR, UNITED STATE, ...

As a veteran of the IT industry, I’ve seen several “next big things” come and go. Some trends, such as cloud computing and AI, successfully made the leap from hype to reality. Many others—remember ...

FORT WORTH, Texas--(BUSINESS WIRE)--ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, ...

ATLANTA, Aug. 9, 2022 /PRNewswire/ -- On August 1, 2022, Cloud 9 Software, the leading provider of cloud-based practice management systems for orthodontists, pediatric dentists, and dental/orthodontic ...

Customers are the lifeblood of businesses. A lot of time is spent developing ways to gain new customers and retain the ones already in the fold. Naturally, continuously improving the customer ...