Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience technology market has ballooned in the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

Industry uses a variety of terms – Customer Experience Management, Customer Feedback Management, Conversational Intelligence, Voice of the Customer, or just CX – to describe the collection of ...

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity ...

"By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater ...

Software platforms centralize essential services, enabling businesses to reduce costs, accelerate product delivery, and improve system reliability. These are all critical to enhancing the customer ...

A look into Zendesk’s report on 2024 IT priorities A look into Zendesk’s report on 2024 IT priorities Are you approaching 2024 as an IT professional or leader? Chances are, your workflow has been ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...