Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

We're currently living in an age of information overload. As much as we want to move past it, our behaviours and interactions with digital technologies fundamentally changed throughout Covid. We’ve ...

Customers really don’t want more technology. What they really want is a better experience. So, how does a company use technology to create that?

Marketing Tech’s editor has more than a decade of editorial experience spanning computing, performance marketing and, currently, enterprise digital strategy. Simon’s career began in print, where he ...

Avis Budget Group, a global leader in the car rental and mobility space, has long served millions of customers through brands like Avis, Budget, and Zipcar. With a footprint across 180 countries and a ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

Experienced SaaS executive to lead global customer success, support and operations, scaling global customer loyalty and strengthening focus on voice of the customer. SAN FRANCISCO--(BUSINESS ...

Nov. 26—Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of Motor Vehicles to the Department of Taxation and Finance and many ...

Ecommerce sales are expected to hit $6.3 trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Despite this macro growth, ecommerce site abandonment remains a ...

The appointment strengthens Dot Ai’s executive leadership team as the company scales its platform, deepens enterprise customer engagement, and builds the operational foundation to support long-term ...