Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth. Delivering superior customer experiences (CX) is a powerful ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to unify and act on customer signals across more than 50 data sources. The ...

NEW YORK--(BUSINESS WIRE)--Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed to help companies move from understanding ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. The round ...

The voice of the customer (VoC) has long been a crucial determinant of business success. As companies focus more on customer experience, understanding the customer's voice becomes paramount. This is ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Total Economic Impact study examines cost savings and business benefits enabled by Thematic in delivering thorough, transparent customer feedback insights for clients. COVINA, CA / ACCESSWIRE / August ...