QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...

Customer feedback gets a lot of attention these days. Companies collect all kinds of feedback regarding their products, services and experience, but how many really “close the loop” and act on that ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Customer experience is the overall experience a customer has, from start to finish, with every aspect of your business and your brand. Customer experience is the total impression your business leaves ...

Several years after the introduction of feedback analytics, online retailers continue to find ways to put the priceless resource of the user’s voice to work to increase conversions, sales and customer ...

Every SaaS company wants to be able to provide the best product for their customers, grow their business to new heights and keep up with their competition — which can be hard these days. A study from ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

Customer relations play a key role in the success or failure of a business. Strong relationships build brand loyalty and encourage repeat business, while poor customer service can drive buyers to your ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...