Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...

The legislation aims to help Hoosiers with rising gas and electricity costs, but NIPSCO customers say it's not enough.

Nitin Rakesh is the CEO and Managing Director of Mphasis and coauthor of the award-winning book "Transformation in Times of Crisis." Who would believe a reliance on horsepower heavily shaped the ...

A weekend windstorm knocked out power for residents across central Maryland, fueling frustration some Marylanders have with Baltimore Gas and Electric Co. The storm caused over 100,000 outages ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Vodafone promises ...

As times change and societal shifts occur, customer expectations evolve. Innovations like e-commerce and online reviews give consumers more power, and tech advances help businesses provide higher ...

GREEN BAY, Wis. (WSAW) - Customers are voicing their frustration with Cellcom over the company’s service outage, now in its fifth day. Cellcom has been posting periodic updates on its Facebook page ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Melissa Puls The Fast ...

For years, customer experience teams have relied on the same metrics to gauge success—NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) fill dashboards and ...

Now that Hertz Car Rental is using artificial intelligence (AI) to track any dings, dents, scratches and more that customers inflict on rental vehicles, customers are incurring large charges for ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.