SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has joined the Gartner Peer Insights Customer First ...

A customer loyalty program shouldn’t focus on your brand preferences — it should be all about the customer. Omnichannel loyalty programs can be one of the most successful tactics for boosting revenue ...

DALLAS--(BUSINESS WIRE)--Frontier (NASDAQ: FYBR): What we did: We launched our first-ever customer rewards program, “ForMe Rewards.” The app-based program gives Frontier customers free-and-easy access ...

The Federal Trade Commission’s Standards For Safeguarding Customer Information Rule (aka The “FTC Safeguards Rule”) is a regulation requiring entities to develop, implement and maintain a ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...

The U.S. Federal Communications Commission said on Monday that it is fining the four U.S. major wireless carriers around $200 million in total for “illegally” sharing and selling customers’ real-time ...

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...