Google Cloud announced advancements in Verizon's customer experience through its collaboration focused on generative Artificial Intelligence (AI) technology. The integration of Google Cloud's AI ...

DENVER--(BUSINESS WIRE)--SSC.AI, a leader in conversational AI and live chat solutions, is making waves in the business world by merging advanced artificial intelligence with human expertise to create ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Celigo today announced its recognition as the only Customers’ Choice in the 2025 Gartner Peer Insights “Voice of the Customer”: Integration Platform as a Service ...

"Artificial Intelligence is not just the future. It is the present that's shaping the future. Our focus should not be to fear it but to learn how to steer it," remarks Madhavi Putta, the visionary IT ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements.

Embedding Glia’s digital-first technology into Insurity’s suite of insurance solutions enables insurers to modernize customer interactions, drive higher satisfaction, and optimize core operational ...

HubSpot, which sells marketing and sales software, and TikTok have announced a new partnership aimed at improving community-based customer acquisition for B2B brands. This collaboration marks the ...

We’ve all been there. You’re next in line to check out when the cash register goes down, or you’re on the phone with customer service only to have the agent tell you their computer is slow. Most ...

Fleet management and mobility platform Dealerware is partnering with myKaarma to give dealership service departments a clear ...