As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number ...

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What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

DENVER--(BUSINESS WIRE)--Message Broadcast has acquired AGENT511, a provider of customer and constituent engagement solutions for utilities and local governments. The acquisition of AGENT511, along ...

Expanding a customer base is crucial for businesses to maintain long-term growth, remain competitive and adapt to changing market dynamics. Without a strategic, well-defined approach, companies risk ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...

In addition to this acquisition, Maulik Datanwala has joined Message Broadcast as CEO Skadden, Arps, Slate, Meagher & Flom LLP and Schjødt served as legal counsel to OceanSound while Kirkland & Ellis ...

An Ohio woman claimed she would never set foot inside a Starbucks outlet ever again. Autumn Perkins accused a Starbucks employee of scribbling a snarky message on her cup after ordering Charlie Kirk’s ...

U.S. phone giant T-Mobile said Wednesday that hackers had “no access” to its customers’ calls, text messages, and voicemails during an ongoing industrywide cyberattack targeting internet and phone ...

FILE – Turning Point USA Founder Charlie Kirk speaks before Republican presidential candidate former President Donald Trump arrives at the Turning Point Believers’ Summit, July 26, 2024, in West Palm ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...