A version of a scam has hit panicky travelers over and over and over and over. People searching Google for airline contact information when they have a problem occasionally find bogus customer service ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Throughout my various stints as a CIO, I’ve had a number of opportunities to assist sales teams as they worked to land or close significant deals. But even more frequently, I was brought in to help ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

SAN FRANCISCO (KGO) -- Whether you're locked out of your Facebook account or trying to rebook a flight, your instinct might be to call customer to fix your problem -- but as experts warn, the person ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Cash App’s parent company is paying nine figures to settle a fight with federal regulators, in part thanks to an allegedly useless customer service phone number. On Thursday, the Consumer Financial ...

Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior ...