The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Customer churn is not, and never was, solely a CS problem. It’s a fundamental company problem. For too long, the narrative around customer churn has placed an undue burden on customer success (CS) ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

After recently suffering a startling loss, Verizon (VZ) is quietly planning to pull a lever that customers have historically despised. Currently, Verizon is battling a fleeing customer problem that ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

We've all been there - arguing with the bank over a disputed transaction that's appeared on our account. That's a high-cost problem for financial institutions to deal with. According to research, last ...

Spectrum, which Charter Communications (CHTR) operates, has been on a downward spiral over the past few years as the cord-cutting trend, which involves consumers ditching cable services for streaming ...

T-Mobile has another big problem that threatens to exacerbate recent struggles with customer retention. In recent months, T-Mobile (TMUS) has battled a fleeing customer problem after implementing a ...

Vanessa Salazar of Apopka wanted a larger vehicle to transport her family. She fell in love with the Kia EV9. “We loved it. We thought it felt great,” Salazar told Action 9 Consumer Investigator Jeff ...

To succeed in SEO, it’s essential to understand what your audience is searching for and why. Audience research goes beyond basic demographics, diving into the intent behind search queries to reveal ...

A lean business model is an approach to business development that focuses on creating value for the customer while minimizing waste within the organization. This model derives its core principles from ...