SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...

Customer churn is not, and never was, solely a CS problem. It’s a fundamental company problem. For too long, the narrative around customer churn has placed an undue burden on customer success (CS) ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Within the AI space, it’s easy to get excited about advanced algorithms, groundbreaking models and cutting-edge architectures. Companies often invest heavily in developing the “next big thing,” ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

We've all been there - arguing with the bank over a disputed transaction that's appeared on our account. That's a high-cost problem for financial institutions to deal with. According to research, last ...

After recently suffering a startling loss, Verizon (VZ) is quietly planning to pull a lever that customers have historically despised. Currently, Verizon is battling a fleeing customer problem that ...

To succeed in SEO, it’s essential to understand what your audience is searching for and why. Audience research goes beyond basic demographics, diving into the intent behind search queries to reveal ...

In recent months, T-Mobile (TMUS) has battled a fleeing customer problem after implementing a series of price increases that have impacted loyal customers. In June last year, it raised the prices of ...